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Terms and Conditions

Payments

We accept payments by credit card from Visa and Mastercard.
For Wholesale orders, in addition to payments by Visa and Mastercard, we also accept payment by direct deposit.

Prices

All prices expressed on this website are in Australian dollars. Prices are subject to change without notice.

General

This website, www.purepractice.com.au (the “Website”), is owned and operated by Pure Practice Pty Ltd, ABN 43 145 881 849 (“Pure Practice”) of 2 Nareeb Court Toorak 3142, Melbourne, Victoria, Australia. By entering, accessing or using our website in any way, you agree to comply with our Terms & Conditions, our Privacy Policy, our Shipping Policy and our Returns Policy.

We reserve the right to revise and update our website’s terms, conditions and policies at any time, without prior notification.

Copyright

The contents of this website including but not limited to all names, designs, images, logos, text, graphics and trademarks are owned by Pure Practice and are subject to copyright. All reproduction, distribution, display or transmission of the content of this website is strictly prohibited.

Safety Policy

Reasonable judgement should be exercised in all circumstances where our products appear or are used. Our products are to be used solely for the purposes for which they are intended. All our products should be kept out of the reach of children. The contents of The Clean Mat Spray and Anti-Funk Wash are not to be ingested and contact with eyes is to be avoided. Caution should be exercised when using The Clean Yoga Mat. Injuries can result and risk of injury increases when safe techniques of use and common sense are not practiced. If unsure, or when undertaking a new exercise, please seek the advice of qualified professionals before first using.

Security

We do not collect or store credit card numbers that you may submit in connection with online purchases of goods or services through our website. Any credit card information that you submit for such online purchases is collected by our financial institution, the ANZ bank, which provides the particular payment transaction facility through a separate website. We have no control over that third party website, or access to your credit card information submitted there. Our financial institution protects your credit card information through the use of encryption via a Secured Sockets Layer (SSL). Your credit card numbers are masked when displayed. This website supports Secured Sockets Layer (SSL) of 128 bit and greater.

Colours

Reproduction of colours on this website are as accurate as possible however please note that the actual colour may vary slightly from the colour you see on your monitor.

Advice and technical information

Any advice, information, recommendation, description, dimension, illustration, specification provided by Pure Practice on this website is provided in good faith and is believed by Pure Practice to be appropriate and reliable. However, any advice, information, recommendation, description, dimension, illustration, specification provided by Pure Practice on this website is subject to an acceptance on your part that even with the greatest of care, inaccuracies can occur.

Disclaimer

You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. Pure Practice makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as cannot be excluded under applicable laws. To the fullest extent permitted by law, Pure Practice, its directors, officers, employees, agents, contractors, successors or assigns will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this website and any other site linked to this website.

Refund Policy

Our aim is to create with you, our customer, a positive, long-term relationship. We are sympathetic to returns and consider all requests for returns/refunds on a case-by-case basis.

In the event that you receive goods from us that you believe to be faulty, please report this to us within 72 hours of receipt of the goods. You can do so by emailing us at info@purepractice.com.au. Pure Practice will then, with your assistance, evaluate the fault and together we will discuss the best way to remedy the problem. If the goods are required to be shipped back to Pure Practice, we will pay the cost of shipping.

Please do not send goods back to us without first obtaining our authorisation. Goods that are sent back to us without our authorisation will be rejected by goods inward at our warehouse.

Our products come with Consumer Guarantees that cannot, under The Australian Consumer Law, be excluded. Examples of Consumer Guarantees are: that the goods are fit for the specified purpose, that the goods match the description, that the goods are free from defects.

If the goods that we sell you do not meet a Consumer Guarantee, Pure Practice will provide to you a remedy.

The type of remedy provided to you depends upon whether the problem with the goods is “major” or “minor”. Abiding by The Australian Consumer Law, a major problem is defined as a problem that “can’t be fixed, or would take too long or is too difficult to fix”. A minor problem is defined as a problem that “can be fixed within a reasonable time”.

If there is a major failure with the product, you are entitled to:

(a) reject the product and obtain a refund; or
(b) reject the product and obtain an identical replacement; or
(c) keep the product and obtain compensation from Pure Practice for the drop in value of the product caused by the major failure.

If there is a minor failure with the product, you are entitled, at the election of Pure Practice, to:

(a) a refund of the cost of the product; or
(b) replacement of the product; or
(c) have the product repaired within a reasonable time.

Pure Practice is not legally required to remedy a perceived problem if:

(a) the problem is a result of something beyond human control that happened after we supplied the goods to you
(b) the customer leaves it too long to report the problem to Pure Practice
(c) the customer has lost, destroyed, damaged or disposed of the goods.

You are not entitled to a refund for changing your mind.

You are required to present to Pure Practice a receipt or another such proof of transaction, such as a tax invoice or credit card / debit card statement.

Changes to this Policy

This Refund Policy and Terms & Conditions are subject to change without notice. Changes will be published on this website on this page.

Contact us

Should you have any queries regarding this Refund Policy or our Terms & Conditions, please contact us.

Pure Practice Pty Ltd
Phone: +61 413 689 455
Email: info@purepractice.com.au

Date modified: 16th June 2015